Legal
Terms of Service
The terms you agree to when you use A2E — your account, acceptable use, and how disputes are handled.
Last updated: 2026-10-31
TERMS OF SERVICE
Last updated October 31, 2026
AGREEMENT TO OUR LEGAL TERMS
We are A2E, a service of Kaz Ventures LLC, a limited liability company formed in New Jersey
We operate https://use-a2e.com (the
You can contact us by email at support@use-a2e.com
These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity (A2E , concerning your access to and use of the Services. You accept these Legal Terms by confirming your agreement when you create your account. If we make a material change to these Legal Terms, we will require you to accept the changed Legal Terms again before you can continue using the Services (see "Changes to these Legal Terms" below). IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.
Changes to these Legal Terms. We may update these Legal Terms from time to time. When we do, we will post the updated Legal Terms on the Site with a revised "Last updated" date. If a change is material, we will notify you by email at the address associated with your account, and we will require you to accept the updated Legal Terms before you can continue using the Services. Changes that are not material take effect when they are posted.
We recommend that you print a copy of these Legal Terms for your records.
TABLE OF CONTENTS
1. OUR SERVICES
The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
The Services are not tailored to comply with industry-specific regulations (Health Insurance Portability and Accountability Act (HIPAA), Federal Information Security Management Act (FISMA), etc.), so if your interactions would be subjected to such laws, you may not use the Services. You may not use the Services in a way that would violate the Gramm-Leach-Bliley Act (GLBA).
2. INTELLECTUAL PROPERTY RIGHTS
Our intellectual property
We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the
Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties
The Content and Marks are provided in or through the Services
Your use of our Services
Subject to your compliance with these Legal Terms, including the
- access the Services; and
- download or print a copy of any portion of the Content to which you have properly gained access,
solely for your
Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced,
aggregated, republished, uploaded, posted, publicly displayed, encoded,
translated, transmitted, distributed, sold, licensed, or otherwise exploited
for any commercial purpose whatsoever, without our express prior written
permission.
If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to: support@use-a2e.com . If we ever grant you the permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owners or licensors of the Services, Content, or Marks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content.
We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.
Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.
Your submissions
Please review this section and the
Submissions: By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services (
You are responsible for what you post or upload: By sending us Submissions
- confirm that you have read and agree with our
" PROHIBITED ACTIVITIES " and will not post, send, publish, upload, or transmit through the Services any Submission that is illegal, harassing, hateful, harmful, defamatory, obscene, bullying, abusive, discriminatory, threatening to any person or group, sexually explicit, false, inaccurate, deceitful, or misleading; - to the extent permissible by applicable law, waive any and all moral rights to any such Submission
; - warrant that any such Submission
are original to you or that you have the necessary rights and licenses to submit such Submissions and that you have full authority to grant us the above-mentioned rights in relation to your Submissions ; and - warrant and represent that your Submissions
do not constitute confidential information.
You are solely responsible for your Submissions
By using the Services, you represent and warrant that:(1) all registration information you submit
will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary;
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).
4. USER REGISTRATION
You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password.
We accept the following forms of payment:
You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. We may change prices at any time. All payments shall be in US dollars . Paid plans are available only with a card issued in the United States and a billing address in the United States.
You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you
We reserve the right to refuse any order placed through the Services. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole
6. SUBSCRIPTIONS
Billing and Renewal
Cancellation
Users can cancel their subscription at any time from Settings > Plan & billing in their dashboard, or by emailing us at support@use-a2e.com. Your cancellation will take effect at the end of the current paid term. You keep your plan until then, and the rest of that term is not refunded. Your account then moves to the Free plan. Any extra usage you have left is kept, but it can't be used on the Free plan (see the EXTRA USAGE section below). If a downgrade is scheduled (see "Changing plans" below), you'll need to undo it before you can cancel. If you have any questions or are unsatisfied with our Services, please email us at support@use-a2e.com.
Changing plans
You can move from one paid plan to another from the pricing page or from Settings > Plan & billing. Plan changes are available only with a card issued in the United States and a billing address in the United States. Changing plans does not change any extra usage you have. Plan changes may be paused at times; when they are, the pricing page says so. A plan change may also be unavailable for a while, for example in the last hour before your plan renews or while another change is waiting; when it is, we tell you why.
Upgrades. Moving to a higher plan, or from monthly to yearly billing on the same plan, is an upgrade. Before you upgrade, we show you the amount, and you tick a box agreeing to it. We charge your saved card right away: the new plan's full price, minus a credit for the unused time left on your current plan. Your plan changes only once that payment succeeds. Your billing date then moves to the day you upgraded, your new plan renews from that day at its full price, and your new plan's usage limit starts fresh. If the payment doesn't succeed — your card is declined, or your bank asks you to confirm the payment and you don't — your plan stays as it was and you aren't charged. While your bank's confirmation is still pending, you can also cancel the upgrade from Settings > Plan & billing.
Downgrades. Moving to a lower plan, or from yearly to monthly billing on the same plan, is a downgrade. Nothing is charged on the day you choose it. You keep your current plan until the end of the period you've already paid for, and the time left on it is not refunded. On your usual renewal date, your account moves to the new plan, which is charged at its own price from then on. If you're moving from a monthly plan to a yearly one, you tick a box agreeing to the yearly charge. You can undo a downgrade from Settings > Plan & billing at any time before it happens, and you'll stay on your current plan. While a downgrade is waiting, you can't cancel. To cancel instead, undo the downgrade first.
We keep a record of each box you tick to agree to a plan change (see the ACCEPTANCE RECORDS section below).
We email you a confirmation when you first subscribe, when an upgrade goes through, when you schedule a downgrade (and a reminder before it takes effect, if it is more than 30 days away), when you undo one, when a scheduled change takes effect, and when you cancel. We also email you if a refund or a payment dispute ends your plan, and if your bank disputes or asks about a payment while you are on the Free plan.
Account credit
Sometimes the credit for the unused time on your current plan is more than the new plan's price — for example, when you move from Pro yearly to Max monthly early in your yearly plan, where that change is offered. Then nothing is charged that day, and the rest stays on your account as account credit. Account credit is used only toward your future A2E plan bills, before your card is charged. It can't be used for extra usage, and it is never refunded to your card or paid out in cash. If you cancel, it stays on your account. Once your account is permanently deleted (see the ACCOUNT DELETION section below), it can no longer be used or refunded. While you have account credit, you can't upgrade again until it has been used. If your plan ends because of a refund or a payment dispute (see "Refunds, disputes and your plan" below), any account credit is removed.
Refunds, disputes and your plan
If a payment on your subscription is refunded in full (including by refunds that together add up to the full amount), or your bank disputes or asks about any payment to A2E, your plan ends as soon as we are notified: your account moves to the Free plan, any scheduled plan change is cancelled and any account credit is removed. A partial refund doesn't end your plan. While a payment dispute is open on any of your payments, we can't take a new payment from you (a new plan, a plan change that charges you, or extra usage), and any checkout you had open is closed; cancelling, undoing a scheduled change, cancelling a waiting upgrade, managing your billing and deleting your account always work. If the dispute later closes, your plan isn't restored automatically; you can choose a plan again.
Fee Changes
7.
All sales, of plans and of extra usage, are final and no refund will be issued, except where the law requires one or where these Legal Terms say otherwise (see the EXTRA USAGE and ACCOUNT DELETION sections below). If you have a question about a charge, email us at support@use-a2e.com from the email address on your account. We can't issue a refund while a payment dispute is open with your bank.
8. PROHIBITED ACTIVITIES
You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial
As a user of the Services, you agree not to:
- Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
- Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
- Circumvent, disable, or otherwise interfere with security-related features of the Services, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Services and/or the Content contained therein.
- Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.
- Use any information obtained from the Services in order to harass, abuse, or harm another person.
- Make improper use of our support services or submit false reports of abuse or misconduct.
- Use the Services in a manner inconsistent with any applicable laws or regulations.
- Engage in
unauthorized framing of or linking to the Services. - Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Services or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Services.
- Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
- Delete the copyright or other proprietary rights notice from any Content.
- Attempt to impersonate another user or person or use the username of another user.
- Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (
"gifs" ), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as "spyware" or "passive collection mechanisms" or "pcms" ). - Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services.
- Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you.
- Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services.
- Copy or adapt the Services' software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
- Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services.
- Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Services, or use or launch any
unauthorized script or other software. - Use a buying agent or purchasing agent to make purchases on the Services.
- Make any
unauthorized use of the Services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses . - Use the Services as part of any effort to compete with us or otherwise use the Services and/or the Content for any revenue-generating
endeavor or commercial enterprise. Use the Services to advertise or offer to sell goods and services. Sell or otherwise transfer your profile. Reverse engineer, decompile, or extract the AI models, prompts, or source code of the Services. Use the Services to build or train a competing product or AI model. Use the Services to generate or distribute illegal, harmful, hateful, or abusive content Use the Services to collect or process other people's personal information without their consent Gain unauthorized access to the Services, other accounts, or our systems, or bypass any security measures or usage limits Resell, sublicense, or commercially redistribute access to your account or the Services.
9. THIRD-PARTY WEBSITES AND CONTENT
The Services may contain (or you may be sent via the
10. SERVICES MANAGEMENT
We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, notice, or liability, to remove from the Services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (4) otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.
11. PRIVACY POLICY
We care about data privacy and security. Please review our Privacy Policy: https://use-a2e.com/privacy . Our Privacy Policy is incorporated into these Legal Terms. You acknowledge it when you create your account, and again whenever we require you to acknowledge an updated version before continuing (see the ACCEPTANCE RECORDS section below); your continued use of the Services confirms that acknowledgement. Please be advised the Services are hosted in United States United States United States United States
12. TERM AND TERMINATION
These Legal Terms shall remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES OR DELETE YOUR ACCOUNT AND
If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.
13. MODIFICATIONS AND INTERRUPTIONS
We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services.
We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services. Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.
14. GOVERNING LAW
These Legal Terms and your use of the Services are governed by and construed in accordance with the laws of the State of New Jersey the State of New Jersey
15. DISPUTE RESOLUTION
Informal Negotiations
To expedite resolution and control the cost of any dispute, controversy, or claim related to these Legal Terms (each a thirty (30) days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.
Binding Arbitration
If for any reason, a Dispute proceeds in court rather than arbitration, the Dispute shall be commenced or prosecuted in the Essex County , New Jersey
Restrictions
The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to
Exceptions to Informal Negotiations and Arbitration
16. CORRECTIONS
There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.
17. DISCLAIMER
THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (3) ANY
18. LIMITATIONS OF LIABILITY
IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE LESSER OF THE AMOUNT PAID, IF ANY, BY YOU TO USDURING THE six (6) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING $100.00 .
19. INDEMNIFICATION
You agree to
defend, indemnify, and hold us harmless, including our subsidiaries,
affiliates, and all of our respective officers, agents, partners, and
employees, from and against any loss, damage, liability, claim, or demand, including
reasonable attorneys’ fees and expenses, made by any third party due to or
arising out of:
20. USER DATA
We will maintain
certain data that you transmit to the Services for the purpose of managing the
performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups
of data, you are solely responsible for all data that you transmit or that
relates to any activity you have undertaken using the Services. You agree
that we shall have no liability to you for any loss or corruption of any such
data, and you hereby waive any right of action against us arising from any such
loss or corruption of such data.
21. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.
22. CALIFORNIA USERS AND RESIDENTS
If any complaint
with us is not satisfactorily resolved, you can contact the Complaint
Assistance Unit of the Division of Consumer Services of the California
Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N
112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916)
445-1254.
23. MISCELLANEOUS
These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Legal Terms or use of the Services. You agree that these Legal Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all
24. CONTACT US
In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:
25. EXTRA USAGE
Extra usage lets you keep using the Services on Pro or Max after you've used all of your plan's monthly limit.
Buying it. On Pro or Max, you can buy extra usage once you've used all of this month's limit and have no extra usage left. It is a one-time purchase of $5 (before any tax), not a subscription, and you buy one at a time. When you pay, your card is only held at first, and it's charged only if you can still buy at that moment. If you can't — for example, because your month reset while you were paying — you aren't charged: the hold is released, or any payment taken is refunded in full.
Using it. Extra usage is used only after your monthly limit runs out. When a new month starts, your monthly limit is used first. Extra usage never expires and carries over from month to month.
On the Free plan. Extra usage works only on Pro and Max. If your account moves to the Free plan, any extra usage left is kept but can't be used, and it becomes usable again if you return to Pro or Max. The one exception is account deletion; see the ACCOUNT DELETION section below.
Refunds. Extra usage is non-refundable, except where the law requires a refund or as this section says above. If a payment for extra usage is refunded, or your bank disputes or asks about it, whatever is left of that extra usage is removed. A dispute or a bank's inquiry about a payment for extra usage also ends your plan (see "Refunds, disputes and your plan" in the SUBSCRIPTIONS section above).
Extra usage is not money. It has no cash value, can't be exchanged for cash, and can't be transferred to another account or person.
We keep a record of each purchase (its date, amount, outcome and the account it belonged to) for our accounts, even after an account is deleted.
Changes to plan limits. The usage limit included with a plan may change. We will give you notice of any change to the limit included with a plan you are using, in the same way we give notice of changes to fees.
26. ACCOUNT DELETION
You can delete your account at any time from Settings > Account.
Before you delete. If you have an active paid subscription, you'll need to cancel it first. You can do that from Settings > Plan & billing. Cancelling takes effect at the end of the period you've already paid for. You may delete your account before that period ends if you choose to, and we don't refund the remaining time. If a downgrade is scheduled, undo it before you cancel. If an upgrade is waiting for your bank to confirm it, cancel the upgrade first.
If a payment has failed. If your plan's latest payment failed and is still unpaid, you don't need to cancel first. Instead, you tick a box confirming that deleting your account also cancels your subscription and its unpaid bill. When you delete, both are cancelled straight away, and that plan does not come back if you reactivate. We keep a record of that box (see the ACCEPTANCE RECORDS section below).
What happens immediately. Your account is deactivated. You'll be signed out everywhere, including the browser extension, and you won't be able to use the Services. Any checkout you had started is closed. If one still goes through after you delete, you aren't charged for it: what it bought is cancelled, and any payment taken is refunded in full.
The 30-day window. We keep your account for 30 days after you delete it. During that time nothing is erased, and you can restore it by signing in and choosing to reactivate. Your plan, your remaining subscription time, any extra usage left, any account credit, your settings and your usage history all come back as they were, except a plan cancelled because its payment failed (see above). Your saved card does not: we remove it when you delete your account, so to keep paying for your plan after you reactivate, add a card again in Settings > Plan & billing. You'll need to sign in to the extension again, because the credentials it held were revoked when you deleted the account.
After 30 days. Your account and the personal information associated with it are permanently deleted. This includes your usage history, your account settings, any extra usage left and any account credit. Any paid time left on your plan ends then too. None of these are refunded. This is the one circumstance in which extra usage ends — while your account exists, the EXTRA USAGE section above continues to apply.
What we keep, and why. Deleting your account removes the account. It does not erase the record that it existed. We keep:
- Payment records — amounts, dates, and transaction identifiers — because tax and accounting law requires us to.
- A minimal account record — the account's identifier, the email it was registered with, when it was created, when it was deleted, which plans it held, and the acceptance and consent records described in the ACCEPTANCE RECORDS section below.
We keep this so we can answer questions about past transactions, defend against chargebacks and disputes, prevent fraud and abuse, and meet our legal obligations. It is not used to contact you, it is not used for marketing, and it cannot be used to restore your account.
Our payment processor also keeps its own records of transactions, independently of us.
We may retain additional information for longer where we are required to by law, or where we need it to investigate fraud, resolve a dispute, or enforce these terms.
In summary: You can delete your account whenever you want. Cancel any paid plan first. You have 30 days to change your mind. After that everything goes, including any extra usage or account credit you have left — but we keep payment records and a basic record that the account existed, because tax law and disputes require it.
27. ACCEPTANCE RECORDS
Each time you accept a version of these Legal Terms, or acknowledge a version of our Privacy Policy, we record it. The record holds your account identifier, which document it was, the version you accepted (its "Last updated" date), the date and time, and whether you did so when creating your account or from your dashboard.
Each time you tick a box to agree to a charge when you change plans, or to confirm that deleting your account also cancels a subscription with an unpaid bill, we record that too. That record holds a reference number, your account identifier, which box it was, which version of its wording you were shown, and the date and time.
We keep these records permanently, including after your account is deleted, so that we can show which version of these Legal Terms you agreed to, and what you agreed to, and when. While your account exists, we also use them to decide whether you need to accept a newer version before continuing.